Welcome to Slikk: On-Demand Laundry & Dry Cleaning, an online laundry delivery service that provides you with the best laundry experience. Please read these Terms and Conditions carefully before using our service.

1. General

By using our service, you agree to these Terms and Conditions. If you do not agree with any of these terms, do not use our service.

2. Service

Our service provides laundry, dry cleaning and other garment and footwear care services to customers who request it through our website or app. We aim to provide the best service possible and ensure that your items are returned in a timely and efficient manner. We do not accept counterfeit items and items that have been in contact with human and animal waste products (such as faeces and urine).

2. Orders and Payments

Orders can be placed through our website or app. Payment for the service must be made at the time of ordering. We accept various forms of payment, including credit cards, debit cards, and online payment systems.

4. Collection and Delivery

We will collect your laundry from the address provided at the time of ordering. We aim to collect your laundry within the time frame specified on our website or app. However, we cannot be held responsible for delays caused by circumstances beyond our control.

We will deliver your laundry to the address provided at the time of ordering. We aim to deliver your laundry within the time frame specified on our website or app. However, we cannot be held responsible for delays caused by circumstances beyond our control.

5. Cancellation and Refunds

Orders can be cancelled up to two hours before the scheduled delivery time. Any cancellations made after this time will be subject to a cancellation fee. Refunds will only be given in exceptional circumstances.

6. Liability

We take great care in handling your laundry. However, we cannot be held liable for any damage or loss of items during the cleaning process. We advise customers to check their laundry upon delivery and report any issues to us immediately. Compensation may be awarded for the value of any items damaged or lost.

7. Privacy

We take your privacy seriously and will only use your personal information to provide our service to you. We will not share your information with third parties without your consent.

8. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Any changes will be communicated to you through our website or app.

9. Promotions and Offers

From time to time, we may offer promotions and special offers to our customers. These promotions and special offers will be subject to their own terms and conditions, which will be communicated to you at the time of the offer.

10. Dispute Resolution

If you have any issues or complaints about our service, please contact us at support@slikklaundry.co.uk. We will do our best to resolve any disputes as quickly and efficiently as possible

Thank you for using Slikk.