This privacy notice for Slikk (trading name of MYLAB SERVICES LIMITED) ('Slikk ', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website at http://www.slikklaundry.co.uk, or any website of ours that links to this privacy notice
• Download and use our mobile application, or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

At Slikk, we understand the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with applicable laws and regulations.

Information We Collect:

We collect various types of personal information from you when you use our laundry delivery services, including:

• Contact Information: Your name, email address, phone number, and delivery address.
• Payment Information: Your credit/debit card details or other payment information.
• Order Information: Details about the laundry services you have ordered, including the pickup and delivery times, special instructions, and any other relevant information.
• Communication Information: Information you provide to us when you contact our customer service team, such as emails, chats, and phone calls.

How We Use Your Information:

We use the information we collect to provide you with our laundry delivery services, including:

• Processing your laundry orders, pick-up, and delivery requests.
• Contacting you regarding the status of your order.
• Sending you notifications and updates about our services.
• Responding to your customer service inquiries.
• Providing you with marketing and promotional materials, only if you have opted-in to receive them.

Information Sharing:

We do not sell or rent your personal information to third parties for marketing purposes. We may, however, share your information with the following types of third parties for specific purposes:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as delivery partners, payment processors, and IT service providers.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as in response to a court order or subpoena.
• Safety and Security: We may share your information to protect the safety and security of our customers, employees, and business partners.

Security:

We implement appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of your personal information. We maintain physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure of your information.

Retention:

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements.

Your Rights:

You have certain rights regarding the personal information we collect about you, including:

• The right to access your personal information.
• The right to correct any inaccuracies in your personal information.
• The right to request the erasure of your personal information.
• The right to restrict our processing of your personal information.
• The right to object to our processing of your personal information.
• The right to data portability.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Changes to this Privacy Policy:

We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at info@mylab.London